Distribution

Consumers losing out due to sly practices by OTAs

Feb 19, 2019 / OTAs
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Shutterstock

A new study has reiterated that several hoteliers and consumer advocates do not approve of the tricky methods used by large hotel booking portals.

The study, by the Center for European Economic Research (ZEW), found that hotels are often given inferior positions in search results for deploying business practices such as quoting cheaper prices on their own website.

“Not every positioning and recommendation on major booking portals such as Booking.com and Expedia is therefore in the interest of the users,” the study says.

Business Travel

Travelport and BCD Travel extend partnership

Feb 19, 2019 / BCD
Travelport
Travelport

Travelport has announced that it has renewed its long-standing partnership with BCD Travel to continue collaborating on the TMC’s TripSource digital platform.

The travel tech company has been a digital partner for BCD Travel since 2013, helping the firm to develop its TripSource self-service solution, which allows travellers to shop and book air, hotel and car.

Julie O’Sullivan, head of digital, business travel, at Travelport Digital, added: “As a key partner for the TripSource platform since its early stages, we’re thrilled to continue to support its future growth with our technology solutions."

Business Travel

Yapta launches AI hotel analytics tool for corporate travel buyers

Feb 19, 2019 / Analytics
Yapta
Yapta

Airfare and hotel price tracking specialist Yapta has launched a hotel analytics tool for optimising corporate supplier negotiations and policy compliance.

TravelAI combines real-time hotel availability data and machine learning to identify areas of focus where companies can create or improve opportunities to save.

Yapta says the solution delivers “actionable insight into supplier utilisation and performance, contract rate performance, and travel policy effectiveness”.

Technology

How automated technologies help hotel humans

Feb 19, 2019 / Hotel Design
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Shutterstock

Connectivity, smart devices, and AI reign supreme, and operations today are almost unrecognizable when compared to just a few years ago.

One area of hospitality in particular that has reaped the benefits of advanced technologies is food and beverage. Sensors are now standard and contamination prevention, temperature control, and data collection are automated. Tracking systems have moved to the cloud, where they are more comprehensive and available to the entire F&B team at the click of a button.

All this allows for an easier, faster, and more accurate system with improved food safety and service.

Revenue Management

Seismic shift coming to revenue management, experts say

Feb 19, 2019 / Trends
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Shutterstock

The next year and a half likely will bring some of the most profound changes to how hoteliers regard revenue management.

Speaking at the Revenue Management and the Connected Customer conference organized by Revenue by Design, Clinton Campbell, commercial director at Apex Hotels, said systems need to become more intelligent, more connected to the customer and, importantly, more to the fore.

“We will be forced to implement change in 2019 as hiring will become harder and business rates are continuing to rise. The industry will continue to automate many manual experiences. In the next 18 months, we will see some dramatic change,” Campbell said.

Digital Marketing

Measuring what matters the most at your hotel

Feb 19, 2019 / Cendyn (sponsored)
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Shutterstock

When properly gathered, data is the basis for actual intelligence that gives you a clear picture of the business - and where there’s room for improvement.

So, as you choose your business metrics, strive for a thorough understanding of where the data is coming from. You want to be confident in its accuracy; otherwise, any insights derived from the data may be misleading.

Here are three techniques to uncover the actual intelligence that positively impacts the business.

Revenue Management

Demonstrating ROI in revenue management technology

Feb 19, 2019 / IDeaS (sponsored)
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Shutterstock

Demonstrating return on investment in a hotel’s revenue management technology investment goes deeper than year-over-year RevPAR uplift measurements.

The additional revenue that comes from the proper utilization of revenue management software and strategies directly impacts a hotel’s bottom line, making it a valuable tool for increasing a hotel’s valuation - a keystone in any owner or asset manager’s lens. Increased revenue leads to higher cash flow, which has a number of benefits from giving the hotel greater day-to-day liquidity, to having money in the bank, generating interest and leveraging return on cap.

Additionally, the increased revenue generated by an advanced RMS makes further reinvestment in the hotel possible, which of course powers a positive cycle of higher revenues.