It’s a new era in hospitality, and hotels and resorts operating in a COVID-19 world will need to reevaluate the way they conduct business in order to survive.
Market Data
What’s driving US hotel stays right now?
How have guest expectations changed?
Transportation
How Virgin Atlantic's pandemic hurt becomes everyone’s pain
Companies hurt most directly by the pandemic — aviation, hotels and restaurants — kick start a wave of devastation
162 companies around the world to whom Virgin owed about $69 million were essentially offered a choice: Get paid 20 percent less, or risk Virgin Atlantic falling into bankruptcy, and perhaps getting little back.
Trends
Cruise ship 2.0: setting sail into the new normal
As the industry slowly restarts, there is a new prototype for cruise holidays
In the midst of the pandemic, cruise ships are back with swab tests, socially distanced mini-golf – and the same old environmental damage. Can the bubble stay intact?
Also today
New directions for hotel operators in 2021. Contactless check-in and room entry, stringent sanitation protocols and socially distanced dining are now must-haves, but more innovative ideas have to take root to convince many guests to book a stay.
What to do with hotels that may never reopen? One feature of post-COVID New York City just may be large, hulking, dark buildings, a legacy of the hotels that have or will have closed permanently.
Four Seasons offers mid-term stay benefits program. The company provides those who stay at one of their properties for over 30 days a series of unique benefits.
Black Friday and Cyber Monday hotel deals around the world. Many properties are offering flexible cancelation policies, steep discounts and safe stay programs to ensure that guests feel welcome and secure traveling abroad.
Which Google services are right for my hotel? The company’s expanded range of services offer huge opportunities to optimize visibility and boost booking.
You’re delegating. It’s not working. Here’s why. Delegation is a good idea but often falls flat in practice.
Vendor News & Views
Cornell webcast: Innovating for a post-pandemic future. Evaluating recent events and the current landscape in terms of evolving customer desires, the panel highlighted opportunities created by the crisis.
ROOMDEX: The post-COVID world will require hotel automation. How do you give customers what they want when the pandemic has turned the cornerstone of your service offering upside-down? Automate.