Distribution

Amadeus upgrades cloud-based agent booking tool

Oct 22, 2019 / Amadeus
Amadeus
Amadeus

Amadeus has added New Distribution Capability (NDC) connectivity to its cloud-based Selling Platform Connect booking tool.

CWT announced its first live NDC booking through Amadeus Selling Platform Connect with American Airlines.

But Erik Magnuson, CWT vice president, air distribution capabilities, said: “While this is a hugely positive step forward to making efficient NDC consumption a reality for the business traveler, it is still early days.

“We need to continue to collaborate as an industry to ensure NDC standards and capabilities can solve the complexities of corporate travel at scale.”

Products & Services

How hoteliers make lobbies somewhere people want to be

Oct 22, 2019 / Hotel Design
Shutterstock
Shutterstock

Speakers at the Independent Lodging Congress discussed the ins and outs of what makes a great hotel lobby, from strong Wi-Fi to engaged guests.

Hotel lobbies have become more than a place to check in, as hoteliers work to transform the spaces into social hubs for guests and locals alike.

During the “Hotel lobbies as a destination” breakout session at the Independent Lodging Congress, Javier Egipciaco, SVP and managing director at Arlo Hotels, said his biggest lobby pet peeve is bad Wi-Fi.

Hotels in top markets should have reliable speedy Wi-Fi, but some don’t because of the old concrete structure the hotel was built in. To attract guests and locals, investing in Wi-Fi upgrades is important, he said.

Business Travel

Few buyers achieve ‘end-to-end’ travel management

Oct 22, 2019 / American Express
American Express GBT
American Express GBT

According to recent research, only 20 percent of travel buyers have been able to implement an end-to-end program, citing several barriers to integrating processes.

While 76 percent of 276 travel buyers surveyed said their program is partially integrated – meaning everything from booking to payments, expense management and reporting is part of a single, seamless process – many are still facing challenges along the way.

A new report, “The Journey to Integrated Travel Management”, by ACTE and American Express Global Business Travel (GBT) found online booking tools (OBTs) are the most commonly integrated element of respondents’ programs (92 percent). This is followed by corporate cards (74 percent) and expense management platforms (60 percent).

Distribution

Best restaurants in the US, according to TripAdvisor

Oct 22, 2019 / TripAdvisor
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Shutterstock

Over a 12-month period, TripAdvisor collected customer reviews based on quantity and quality in three categories: fine dining, everyday dining, and fast-casual.

Across the board, seafood and steakhouses soar in popularity, as do quick and convenient burger joints.

The awards also showed that Charleston, South Carolina is clearly a hub for foodies. Of the 10 best fine-dining restaurants, three are based in Charleston.

Distribution

CRS Buyer's Guide: There is more to the CRS than meets the eye

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Shutterstock

As you're shopping around for new technology solutions, you need to be well-informed and ask pertinent questions to uncover what's under the hood.

Knowing the most important features and functionalities is a great start. But you also have to understand the latest developments and critical integrations in order to select the best CRS that fulfills your needs. That's where our guide comes into play.

HotelTechReport guides you through the research, selection and vetting process to identify the right technology partner who can improve your revenue management, pricing, and distribution strategy.