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Expedia eliminates booking fees for phone orders

November 06, 2009 | Online Travel

The company eliminated online air booking fees and change fees and cancel fees on all hotel and car rental reservations in May 2009. Cruise change and cancel fees were also eliminated in May 2009 and cruise booking fees were eliminated in October 2009.

Expedia.com today announced that it has eliminated all phone-based booking fees. Expedia.com will not charge phone booking fees for any flight, car rental, hotel or cruise reservation booked by phone (1-800-EXPEDIA). The change to Expedia.com’s service policy is immediate.

Expedia.com is now the only major online travel agency to offer fee-free telephone booking for air travel. By comparison, some online travel agencies charge as much as $25 per ticket to book via phone. Many airlines also apply as much as $25 in fees, per ticket, to book by phone.

The company eliminated online air booking fees and change fees and cancel fees on all hotel and car rental reservations in May 2009. Cruise change and cancel fees were also eliminated in May 2009 and cruise booking fees were eliminated in October 2009.

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