Hotels serve up free phone calls

November 03, 2009 | Hospitality Industry

An increasing number of hotels provide free local calls, and some provide free long-distance calls within the USA. That's a big switch for many hotel chains that profited from charging guests to use the hotel's land-line phones before cellphones and Internet communication became widespread.

USA TODAY surveyed 82 hotel brands and found that about 70% offer free local calls in at least some hotels. Nearly half offer free local calls in all hotels.

Fifteen hotel brands provide free long-distance calls in at least some hotels. Red Roof provides free long-distance calls only in some high-priced rooms. Two budget chains, Microtel and Shilo Inns, offer free long-distance calls and free in-room Internet access at all hotels.

Get the full story at USA TODAY

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