How hotels help themselves to your money
July 17, 2008 | Hospitality Industry
If you think your hotel’s done with you when you check out, think again. It might just be getting started. Charges can be quietly added to your hotel bill after you’ve left. And increasingly, they are, writes MSNBC.
Just a year ago, about 1 in 200 bills at full-service hotels were revised after checkout, according Bjorn Hanson, an associate professor at New York University. Today, as hotels struggle with slipping occupancy levels and flat-lining growth, properties are wasting no opportunity to add late charges. As a result, the number of re-billings has doubled.
The late charges are usually correct, say experts. And if they aren’t, most hotels are quick to correct the error. But not always. Some properties either resist crediting their customers or refuse.
Get the full story at MSNBC
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