Micros Fidelio goes direct connect with Expedia

February 21, 2008 | Hospitality Industry

The new interface between Expedia and Micros� �myfidelio.net� service, which is powered by the Opera Reservation System, offers direct distribution to Expedia for Micros Property Management Systems users including Opera PMS, Fidelio Suite 8 in Europe, and Fidelio Versions 6/7.

Micros launched a new XML-based direct connection between Expedia and Micros� �myfidelio.net� service, which is powered by the Opera Reservation System. This connection is then pushed through to any of Micros’ Property Management Systems including Opera PMS, Fidelio Suite 8 in Europe, and Fidelio Versions 6/7. Sunstar Hotels in Switzerland is the first customer to deploy this powerful solution.

This unique and innovative solution enables Sunstar Hotels to manage all rates, inventory and availability from its Micros Property Management System and to receive reservations directly into its reservation system utilizing myfidelio.net.

With this new direct connection to Expedia, the Sunstar Hotels will benefit from a single point of rates and inventory management, saving substantial labor hours typically required for manual data entry work.

The Micros and Expedia connection will handle directly contracted net rates. Myfidelio.net hotels and hotel group partners are now able to manage such room inventory in an automated manner according to their need. This direct connection to Expedia allows hotels to react quickly to changes in demand.

�We see our cooperation with Expedia as the future of modern tour operating, dynamic pricing and flexible availability, replacing fixed contracted rates and allocations. This flexibility provides ideal conditions to optimize rate management and occupancy levels,� stated Marc Fries, IT-Director of Sunstar Hotels.

�The new direct connect solution provided by myfidelio.net with Expedia allows us to more efficiently manage our rates, inventory and availability right from our Micros property management system, replacing the maintenance of extranets,� continued Mr.Fries. �Reservations are downloaded immediately into our PMS without any additional effort required by the hotel staff. The initial results are very successful and we look forward to strengthening the cooperation with Expedia and myfidelio.net.�

Myfidelio.net is the �Software as a Service� model of the Opera Reservation System, an enterprise solution for the hospitality industry, providing central reservation management services and connections to worldwide distribution channels, such as Expedia, the GDS and the hotel corporate website. Myfidelio.net offers full integration with all hotel solutions offered by Micros, including Opera PMS, Fidelio Suite 8 in Europe, Fidelio Version 6, and Fidelio Version 7.