HOTELMARKETING.COM

Orbitz enhances its low price guarantee

November 19, 2009 | Online Travel

Under the new program, customers who find their prepaid hotel room available for a lower price on any site, including Orbitz, can receive a refund for the difference and a $50 discount on a future hotel or vacation package booking.

Orbitz today announced it has enhanced its Low Price Guarantee, giving customers ironclad confidence they’re getting the lowest possible hotel prices. Under the new program, customers who find their prepaid hotel room available for a lower price on any site, including Orbitz, can receive a refund for the difference and a $50 discount on a future hotel or vacation package booking. Plus, Orbitz now allows customers to submit a claim right up to the time of the property’s cancellation deadline.

In addition to the enhanced Orbitz Low Price Guarantee, customers are also covered by Orbitz Hotel Price Assurance. Under the hassle-free Price Assurance program, Orbitz will send a cash refund automatically if another Orbitz customer books the same prepaid hotel room for less. The powerful combination of Orbitz Hotel Price Assurance and the Low Price Guarantee provides the strongest price protection of any online travel company.

“Orbitz has created industry-leading hotel price protection for consumers through the combination of Hotel Price Assurance and the enhanced Low Price Guarantee,” said Barney Harford, President and CEO of Orbitz Worldwide. “These programs give travelers an unprecedented level of confidence that Orbitz delivers the lowest hotel rates.”

Earlier this year, Orbitz rolled out several ground-breaking features geared toward making booking hotels a worry-free, easy process:

- Total Price hotel search results: Orbitz is the only major online travel company to show Total Price per night, including taxes and fees, upfront on the initial search results page. Competitors show only base rate, requiring customers to select their hotel and visit multiple pages before finding the all-in cost of a room.

- No Orbitz change or cancel fees: Orbitz no longer charges change and cancellation fees on hotel bookings made anywhere in the world1, making it easier for customers to modify their bookings as plans change.

For more details, visit http://www.orbitz.com/hotelvalue. 

Visit our sponsors: