China’s biggest OTA saw its app and website services disrupted starting at 11.09am Thursday following a cyber hack. While Ctrip is still working to revert all damage caused to its servers, the company lost $1.07 million per hour due to the cyberattack.
The company said in an official statement that the attack, which occurred at 11:09 am, had damaged part of its servers. It said its technicians and engineers were working hard to restore all services.
The company denied rumors that all of its data were deleted and there were no data backups, saying "there is no loss of data on the platform and ordering data are kept intact".
Users who clicked on the company's website were directed to a page with the message "service unavailable". Its search engine service and other links were also not accessible.
"According to our investigations, all user data are safe with us right now. There is no danger," the company said.
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