IDeaS’ client portal goes social networking

December 11, 2007 | Hospitality Industry

IDeaS' Web-based client portal introduces what the company calls "a unique social networking platform developed to capture and act upon the voice of the IDeaS client".

DeaS, a provider of hospitality revenue management and optimization solutions, today released IDeaS Client Portal version 3.0 � the hospitality industry�s first Web-based client portal to feature social networking. The IDeaS Client Portal is a Web-based tool that provides IDeaS customers around-the-clock access to vital IDeaS’ solution information such as service cases, application news and technical support. It also features the IDeaS Community forum, a unique social networking platform developed to capture and act upon the voice of the IDeaS client.

“We�re providing our customers the opportunity to not only have a direct line to IDeaS support, but to share best practices and personal experiences surrounding revenue management,� said James Ruttley, vice president of client services for IDeaS. �We understand the importance of finding balance between high tech and high touch. Regardless of the solution, there are always people behind it. We�re delighted to invite our customers into a virtual community where they share the same goal � to best use technology to make their jobs easier.�

Designed to accommodate both single and multiple property information, the IDeaS Client Portal allows clients to track the progress of inquiries for any location 24 hours a day, seven days a week.

The IDeaS Client Portal features the following new functionality:

—IDeaS Community Home Page - The updated landing page provides
clients with a information quick-view, including:

—My Support Summary - Clients can view a summary of open cases
and tasks.

—Share Your Opinion - Clients can participant in a community
poll and see real-time results.
—Resources - An online resource center where clients can access
IDeaS latest product news, case studies and press releases, as well
as gain access to hospitality industry news.
—My Profile and My Team - Clients now have the ability to share
changes to company contact details directly with IDeaS. In
addition, My Team provides clients with IDeaS Team Member contact
details.
—IDeaS Community Forum - Clients can enter the Community Forum to
connect and network with other IDeaS clients. Various discussion
threads allow clients to discuss everyday challenges and share
possible solutions.
—Support Center - Defined Views allows clients to quickly filter for
closed cases, open cases, open tasks, enhancement requests - or
define and save a customized filter.