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Why conversational SEO is worth talking about

February 06, 2008 | Internet Marketing

Conversational marketing is really about participation. With high-speed internet reaching critical mass, and with exponential growth in the popularity of user-generated content, users now have the opportunity to have online conversations.

The term “conversational marketing” is not necessarily that new. It was first coined after the release of the ClueTrain Manifesto in 1999, which basically declared that “all markets are conversations” and that companies need to learn how to speak with a human voice. It’s very similar to the definition of relationship marketing, whereby marketers must first focus on building long-term relationships with their customers—rather than doing what most marketers do—and focus on one-time transactions, and then forgetting they even exist. These relationships evolve from conversations.

Conversational marketing is really about participation. With high-speed internet reaching critical mass, and with exponential growth in the popularity of user-generated content, users now have the opportunity to have online conversations. They are sharing their thoughts, opinions, likes, dislikes and complaints about political issues, the latest news and, yes, products and services that they use on a daily basis. These conversations are happening all over the internet within various blogs, forums, social networks, review sites and wikis. Participation in these conversations is imperative. Not participating is like being on trial without legal representation.

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