HOTELMARKETING.COM

American Airlines launches new iPhone app

July 29, 2010 |

The new app knows and displays who the customer is and where they are going - from where they are departing and what gate, to where they will sit, and where they are on the standby list, once they are logged in.

Mobile phones have evolved into hand-held personal assistants, concierges and bookkeepers for people on the go. Today American Airlines adds "travel guide" to this list, by releasing the first version of its iPhone application. The free app for iPhone and iPod Touch offers customers a new way to stay connected with the airline while they are traveling. It is the latest in a series of technology enhancements from American to improve customer service and give customers more control of their travel experience.

The new iPhone application's intelligent data display allows American to provide the most relevant day-of-travel information. This means the application knows and displays who the customer is and where they are going - from where they are departing and what gate, to where they will sit, and where they are on the standby list, once they are logged in. With the new applications, customers are able to:

- Enter log in and password only once - allowing the application to push upcoming flight details to the home screen automatically
- Set a parking reminder
- Monitor the standby list
- Track elite status progress
- View personal flight details - receive gate, seat and flight status information at a glance
- Access Mobile Boarding Pass - the application saves it for you, so it's always easy to find
- Use GPS to locate the nearest airport served by American
- View terminal maps
- Play Sudoku

The app also provides direct and easy access to a variety of other tools that help customers manage, plan and further enjoy each trip on American Airlines:

- Book and check-in for flights
- Create Flight Status Notifications
- Check Flight Status and schedules
- Access AAdvantage

Visit our sponsors: