Growing online threat to business travel agents
February 25, 2004 |
While travel management companies continue to account more than half of all business travel arrangements, online bookings are on the increase.
A survey out today shows the growing threat of the internet to traditional business travel agents.
While travel management companies continue to account more than half of all business travel arrangements, online bookings are on the increase.
The Company Barclaycard annual Travel in Business survey reveals a 49% rise in overall business travel bookings via the internet since 2000 when only 17% of business travellers booked travel online.
Booking flights and trains online has increased by 8% in the last 12 months, according to Company Barclaycard. The research found that 66% of business travellers had booked flights online and 45% booked rail via the internet.
Convenience was highlighted by 83% of business travellers as the main advantage of booking online, while 36% cited cost savings and 29% time saving. Only 2% were forced to use the internet as company policy.
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