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Hilton seeks to set standards

April 20, 2004 |

Having gotten its $50 million hotel-management system off the ground last year, Hilton Hotels Corp. is broadening its quest for technology standardization.

Having gotten its $50 million hotel-management system off the ground last year, Hilton Hotels Corp. is broadening its quest for technology standardization. Hilton’s primary partner in this venture is Hilton International, which owns the rights to the Hilton brand outside the United States.

Hilton International hotels use the same Internet site, reservation system, and Honors guest-reward-program technology as those in North America, but they differ in the technology they use for hotel management. Whereas most of OnQ is customized to meet North American licensees’ needs, most of the 400 Hilton hotels in the United Kingdom and Europe operate on Micros-Fidelio management software from Micros Systems Inc.

“We have an alliance relationship with [Hilton International] to create a consistent Hilton experience,” Hilton CIO Tim Harvey said Monday at InformationWeek’s Spring Conference. Harvey added that he’s concerned about a growing divergence developing in technology standards deployed by the two companies.

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