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Hotels collect guest reviews from Facebook

November 18, 2011 | Hotel Marketing

Lodging Interactive, an award winning Interactive and Social Media Marketing Agency exclusively servicing the hospitality industry, announced today the integration of its Guest Review System with Facebook.

The Facebook integration enables hotels to collect and share their guest reviews right from their hotel Facebook pages.

“Our Guest Review System continues to gain momentum with hotels, restaurants, and spas since our launch only 3 weeks ago,” said Mr. DJ Vallauri, Lodging Interactive’s Founder & President. “And now with the integration into Facebook hotel pages, hotels have an opportunity to collect and share their guest reviews to over 800 million Facebook users.”

The Guest Review System is an online service that enables hospitality companies to collect, manage and share guest reviews on their own websites. As a result, consumers no longer need to visit third-party review sites to read reviews or to leave their own reviews.

“The Guest Review System is integrated into our Facebook page and it’s a great way for consumers to have instant access to our guest reviews and ratings. Also past guests can share their own reviews via our Facebook page,” said Mr. Ed Reagoso, General Manager of The Grand Wilshire Hotel in West Orange, NJ. “The Guest Review Service allows me to validate all reviews for authenticity and I receive real-time alert messages every time a review is made.”

Another benefit of the Guest Review System is that it allows hotel management to respond to guest reviews, which often helps consumers make informed choices. “Nowadays, every hotel should routinely monitor online reviews closely,” added Mr. Vallauri. “This makes our Guest Review System increasingly valuable because it allows management to control online reviews and post responses as needed”.

The Guest Review System is a low cost, turnkey system for any hotel seeking the ability to control its own guest reviews. “There is no programming required and hotels can be up and running in just minutes,” said Mr. Vallauri. “It’s very easy to use and we even offer a free trial with no long-term agreements, hotels can cancel anytime.”

Related Link: Lodging Interactive

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