Ritz-Carlton’s customer service policies worth repeating
April 30, 2008 | Hospitality Industry
When it comes to legendary customer service, Ritz-Carlton has proved that in the long run, service is truly what people want and what will bring them back as a customer. Yet, it is the exception and not the norm to receive wonderful customer service in today's environment.
After decades of wonderful customer service, Ritz-Carlton is still on top of its game. The formula is simple and straightforward, and it relies on a basic structure and framework to make it work.
The company still has such consistent and outstanding customer service that I believe it’s worth summarizing the basics here and commenting on some of them.
The formula has 20 basics in all, and every employee is expected to practice them constantly.
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