September 26, 2011

Six trends changing the hotel industry


Pump bottle on the shower wall or individual shampoos and lotions you can take home? Luxurious tub for a self-indulgent bath or no tub at all? Here are some details on six hotel trends bubbling up in the industry right now, and how they affect your stay.

Increasing fees: Your hotel bill may include some unpleasant surprises. Not just the usual $20-a-day resort and amenity fee, which you pay whether or not you use the tennis courts and pool complex, but how about a required $12 housekeeping surcharge or a fee for storing your luggage in the lobby?

Total fees and surcharges collected by U.S. hotels are increasing from $1.7 billion in 2010 to a record $1.8 billion in 2011, according to new research from Bjorn Hanson, dean of New York University's Preston Robert Tisch Center for Hospitality and Sports Management. Hanson recommends that consumers ask when getting a rate for a hotel what if any requisite fees will be added to the bill. If you're booking online, you may have to hunt around the listing to see what might be added to the quoted rate in addition to taxes.

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