Tale of a travel-site tiff

August 05, 2008 | Online Travel

Amazing how established companies not only attack Web sites that send business their way, but do so when they need all the help they can get. Enter the case of American Airlines vs. Kayak/Sidestep.

American is yanking its flight listings from Kayak, a travel-search engine, effective Friday. Its beef with Kayak, as reported at numerous sites, centers on Kayak’s practice of displaying fares from both airlines and online travel agents such as Orbitz and CheapTickets.

Kayak says that American asked it to remove those alternate sources from its flights’ listings; Kyak refused, and so starting tomorrow, the search engine will only list online travel agents’ prices for AA flights.

Why is this dumb for AA? Because Kayak’s flight-search engine is so far superior to anything at its site--or any other airline’s. See, for example, how Kayak compares to American’s AA.com site in a search for flights leaving from Washington to San Francisco over Labor Day weekend.

Get the full story at The Washington Post, and USA TODAY

Related Articles

The incredible shrinking airline
02 Jul, 2009 | Online Travel

Amadeus unveils new mobile solutions
02 Jul, 2009 | Online Travel

Kayak to Bing: Stop copying us!
30 Jun, 2009 | Online Travel

Booking business trips directly from Microsoft Outlook
30 Jun, 2009 | Online Travel

Information key feature for tourism social networking
25 Jun, 2009 | Online Travel

Tech, price, family drive US vacationers
25 Jun, 2009 | Online Travel

Hotel reviews and objectivity
25 Jun, 2009 | Online Travel

Summer travel trends according to hotels.com
23 Jun, 2009 | Online Travel

S.F. 1 Expedia 0
23 Jun, 2009 | Online Travel

U.S. spending on travel, tourism dropped 5.9% in first quarter
18 Jun, 2009 | Online Travel

Most Popular Articles

How to maximize your hotel’s GDS distribution
30 Jun, 2009 | Hospitality Industry

PKF sees hotel rates continuing to fall in 2010
17 Jun, 2009 | Hospitality Industry

If you discount, do so carefully
18 Jun, 2009 | Hospitality Industry

Summer travel trends according to hotels.com
23 Jun, 2009 | Online Travel

Luxury brands waking to a new reality
18 Jun, 2009 | Hospitality Industry

New hotel review site launches with independent, expert reviews
24 Jun, 2009 | Hospitality Industry

Hotel technology moving into the cloud
24 Jun, 2009 | Hospitality Industry

Destination marketing in the age of Web 2.0 and beyond
16 Jun, 2009 | Online Travel

Information key feature for tourism social networking
25 Jun, 2009 | Online Travel

“Thriving” not just “surviving” in a depressed economy: Tips for the independents
17 Jun, 2009 |

Economic Downturn

Rate integrity in a down market
02 Jul, 2009 | Hospitality Industry

The incredible shrinking airline
02 Jul, 2009 | Online Travel

U.S. spending on travel, tourism dropped 5.9% in first quarter
18 Jun, 2009 | Online Travel

If you discount, do so carefully
18 Jun, 2009 | Hospitality Industry

Luxury brands waking to a new reality
18 Jun, 2009 | Hospitality Industry

Travelocity says book now
17 Jun, 2009 | Online Travel

LHW courting guests discreetly with sweet deals
16 Jun, 2009 | Hospitality Industry

The new normal, according to McKinsey
11 Jun, 2009 | Internet Marketing

Pressure on hotel rates not likely to go away soon
04 Jun, 2009 | Hospitality Industry

Travelocity issues ‘Traveler Confidence’ report
03 Jun, 2009 | Online Travel

New study reveals changes in leisure travelers’ online search behavior
02 Jun, 2009 |

Marriott launches ‘Deal of the Day’, exclusively on Twitter
02 Jun, 2009 | Hospitality Industry

Expedia makes airline no-fee policy permanent, eliminates hotel cancel/change fees
28 May, 2009 | Online Travel

The new high-end consumer
28 May, 2009 | Internet Marketing

Hoteliers most concerned with marketing ROI
26 May, 2009 |

E-Mail Newsletter


Visit our sponsors: