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The decade in travel: Technology and terrorism

December 15, 2009 | Online Travel

Remember getting through an airport without removing your shoes, dumping your water bottle or showing ID? Remember when buying plane tickets by phone was faster than using a clunky Web site with a dial-up connection?

Technology is a big force that’s changed travel in the last decade. Expedia and Travelocity began accepting online bookings in 1996, but the phenomenon of using the Internet to routinely book and plan travel has exploded in the 21st century.

In 2009, for the first time, more than half of travel bookings were made online, according to Douglas Quinby of PhoCusWright, a travel industry research company. (If you’re surprised that online bookings make up only 50 percent of travel, consider this: Most group travel, most cruises, many complicated itineraries and even the majority of lodging reservations are still booked through a travel agent, by phone or in person, Quinby says.)

But the Internet’s impact on travel is not just in booking; it’s also in planning trips. Instead of buying a guidebook, today’s traveler might consult a destination Web site. To find a restaurant, you might go online to Yelp or Chowhound, or ask friends for a recommendation through Facebook or Twitter. For hotels, you might visit TripAdvisor.com, which started allowing customers to post reviews in 2001 and today has over 30 million of them.

Get the full story at The Associated Press

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