October 27, 2010

TripAdvisor: Why hoteliers always get the last word


Are hoteliers being whiners when it comes to TripAdvisor or is the system truly flawed? Daniel Edward Craig talked to TripAdvisor co-founder and CEO Stephen Kaufer for his perspective. Here he talks candidly about why TripAdvisor will continue to allow anonymous reviews and why hoteliers always get the last word.

By Daniel Edward Craig

The reviews are in, and TripAdvisor is a bigger hit than ever with travelers. The world