October 26, 2016

Mind the gap: What hotel customers expect and what they get

HSMAI’s Marketing Advisory Board recently discussed the growing two-way dependency and integration of marketing and operations – and what you can do to align and leverage your efforts to get the results you want.

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Travel Weekly’s 2016 travel industry survey

Travel Weekly's annual by-the-numbers look at how the travel agency channel is evolving. This year's sampling of more than 1,800 agents found a sharp increase in home-based agent revenue; that terrorism tops airfare costs as the issue keeping agents up at night; and more independent contractors entering the realm.

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