"We saw a really big shift to a buyer's advantage in most of the markets, much more so than we thought we would," said Eric Jongeling, director of Americas hotel solutions for Carlson Wagonlit Travel. Year over year, CWT clients saw 1 percent to 2 percent average daily rate increases in both the U.S. and Canada. On the West Coast of the U.S., clients experienced ADR increases of 3 percent to 7 percent, which were still below CWT's initial projections. Rates in Latin and South America declined 2 percent to 4 percent year over year. Results in Europe and Asia/Pacific proved to be a mixed bag, as rate increases sat between 0 percent and 2 percent in both regions. Middle East hotel rates plummeted between 6 percent and 8 percent. The season also provided a better climate than in previous years for small and midsize enterprises. "Volume still rules and large programs are able to see the highest level of discounts," Jongeling said, "but there's more of an opportunity for smaller types of programs to have their voices heard." Get the full story at Business Travel News