Their technology enables travelers check in online, purchase upgrades, and supports text messaging capabilities to order amenities while on-property as well as to send post-stay surveys. However, is this really engagement or just enhanced communication? Alan E. Young, President and Co-Founder of Puzzle Partner, thinks we have lost the essence of what true engagement should be. He fully understands that different travelers require a different level of service. Some may want to use their mobile device as the only way to interact with the airline or hotel, and others may want a higher level of service. Here are 3 great examples of true traveler engagement. Get the full story at Hotel Online