That’s something that the Kimpton Hotels & Restaurants has been grappling with as it carves out a niche in the digital era. Kimpton is bucking some trends by: 1. Keeping the digital wall low between the front desk and the guest While many hotels are leaping on the digital bandwagon and implementing things like mobile check-in and digital door readers, Kimpton is taking a softly-softly approach. It isn’t burying heads under a pillow when it comes to new technologies, but wants to be sure they work for the group’s customer demographic – and from their data Kimpton knows that one-to-one engagement really works. Get the full story at EyeForTravel