Before we get into our do’s and don’ts, keep this in mind: A lot of articles that focus on direct messaging talk about the basic stuff: be nice and pleasant, don’t try to up-sell in your first message, don’t be unprofessional – just like the basic rules of dating are don’t look like you just woke up, smile, ask a few questions, carry a conversation. We’ll assume you already know all that; after all, you’re in the hospitality business and being hospitable is our number job (we can’t help you if you don’t know the dating basics, though). That being said, here are five do’s and don’ts of direct messaging your guests. Get the full story at TrustYou