Here are 6 guidelines for managing guest conflict in a way that prevents negative reviews and leaves guests feeling positive about you and your business. 1. Manage expectations Guests arrive at your door with expectations of the quality, value and service your business will provide. If expectations are not met, conflict can result. Preventing conflict starts with setting realistic expectations of the experience you provide. Ensure that descriptions, imagery and other information on your website, promotional materials and listings on third-party sites are an accurate reflection of your business. Get the full story at ReviewPro