Cendyn: What Content Management System is right for your hotel? Your CMS can have a significant impact on your business and your overall web presence - here are the top questions to ask.
Technology
Mews books $185M. This latest funding will be used for, essentially, more of the same: more tech investing and to expand globally, with some optional M&A too.
Shiji Group: The hotelier’s guide to digital transformation in hospitality F&B. How cloud-based, data-driven systems are arming today’s hospitality F&B leaders.
Digital travel credentials are here. The launch of American Airlines’ Mobile ID introduces complete traveler journeys without presenting any physical documents to airports.
Web3: Rethinking travel. Web1 was all about reading information, Web2 was about co-creation (especially user-generated content), so what is Web3 going to be about?
The Maho Group selects Cendyn. The resort group has chosen Cendyn’s eInsight CRM and revenue management solutions to drive personalization and optimize revenue and business intelligence.
How Web 3.0 could transform the travel industry. Blockchain technology to revolutionize incumbent business models and enhance user experiences. A number of travel tech startups are now augmenting existing business models with Web 3.0 and blockchain tools, to transform our travel experiences in the decade ahead.
InterContinental Hotels enters the metaverse. In collaboration with British contemporary artist Claire Luxton, the company launches its first collection of NFTs with luxury travel benefits.
Shiji Group: The biggest changes to F&B brought on by the pandemic. Insights about how the pandemic has changed the F&B landscape, especially with regards to the adoption of technology.
No, the metaverse is not dead - it’s inevitable. But purely virtual worlds will be aimed mostly at short-duration activities, similar to the way we lose ourselves in movies today.
The hot 25 travel startups for 2023. The Phocuswright Conference, taking place this year in Phoenix, reveals its selection of startups to look for in the coming year.
Cloudbeds: The ultimate guide to property management systems. Hotels need an upgraded technology stack that easily integrates with other tools and services more than ever to remain competitive.
WTM: Blockchain technology will bring multiple benefits to travel. Fake reviews can be addressed with NFTs verifying the validity of the review and giving it a true value. Blockchain will enable travelers to take more control of their own data empowering them to decide which brands they share it with in exchange for loyalty and booking incentives.
Cvent Transient fails at the wrong time. The company's new hotel sourcing technology is falling down just when it is most needed - deep in the negotiating season for 2023 rates.
Shiji Group: The evolution of hotel PMS infographic. Customization and personalization, two buzzwords in customer service, have now reached the internal processes of hotels.
HotelRunner launches BI platform for the hospitality industry. HotelRunner Insights offers customizable dashboards, data warehouse models, and visualizations.
RateGain: Digital hospitality, no Longer an oxymoron. Digital hospitality provides a way to personalize experiences with the help of AI at a level that staff would not be able to.
Atomize: Transition from legacy to modern hotel technology. The differences between the ‘new’ and the ‘old’ and what hotels should be expecting from their tech providers.
Cloudbeds launches digital marketing solution. Cloudbeds Amplify helps lodging businesses stand out where guests search the most and capture more reservations.
Cendyn takes home two top awards. Named the World’s Best Data Driven Marketing Agency & World’s Best Hotel Sales Proposal Solution of 2022 at World Travel Tech Awards 2022.
The best travel agent is an AI algorithm. AI-driven algorithm knows more about your travel preferences than a human ever could. By tapping into petabytes of data, Expedia's AI and ML models know more about your travel preferences than any human ever could.
Could NFTs for hospitality come back to bite us? Metaverse technology should enhance and complement the "real life" hospitality experience, not try to replace it.
Cendyn to power TIME Hotels’ CRM & guest loyalty programs. The group chose Cendyn to help them achieve greater guest personalization, through enterprise marketing automation and guest intelligence.
Revinate partners with Triptease to capture and share hotel guest data. The partnership allows hoteliers to build a more complete picture of their customers across the booking journey.
How to deal with a hotel chatbot. Although there are advantages for companies, customers aren’t always making a connection with the new technology.
Sabre Hospitality adapts for changing times. The company shifted to an operating model that involved becoming more focused on the customer experience.
A temperature check on crypto payments in travel. Market volatility aside, there are other barriers to widespread adoption of cryptocurrency payments in travel.
Making sense of the metaverse of madness. Moment will arrive when interactive layer becomes as important as our physical lives – it’s not here yet. That interactive layer already exists – people spend most of their time on their smartphones. But it becomes more pervasive as AR and VR technologies become a more standard part of the consumer experience.
Pace of innovation set to pick up in travel sector. By 2030, a lot of products will be personalized for individual consumers, while automated conversational agents will recognize speech and reply instantly.
Amadeus Hospitality: The ultimate 2023 budget guide for hospitality. How are you preparing to allocate your technology budget to tackle your greatest needs? Here are five considerations for your 2023 budget plan.
SiteMinder: What to look for in a modern hotel commerce platform. Comprised of many seamlessly integrated features, a hotel commerce platform will allow you to run your business to a higher standard.
The Hotels Network: Metaverse and hospitality, what's going on behind our backs? The metaverse's potential link with daily hospitality business remains a mystery for the vast majority of hoteliers.
The metaverse is part of a larger shift towards community-first thinking. The idea that a person must travel to a country to experience it is becoming more obsolete by the day. Through the metaverse and other Web3 components like NFTs, a tourism body can engage people across the world, regardless of whether they intend to travel to the country or not.
Meta desperately trying to make the metaverse happen. The company releases a string of updates to see what gets people interested - a throw spaghetti at the wall and see what sticks approach, if you will.
German tourism industry leaps into the digital age. Hotels introduced a spate of innovations, such as virtual menus, online reservation and booking systems, as well as contact-less check-in options.
Automating guest services comes with risks. It's difficult to argue against automation, but the issue of customer service remains and likely will until artificial intelligence advances enough.
Inside Mark Zuckerberg’s metaverse struggles. Meta’s push to develop virtual and augmented reality technology has had a bumpy year.
Shiji Group: The elements of hotel automation. Five types of automation technologies and how each of them offers solutions for different departments in your hotel.
The service revolution has begun. What are the implications of service robots in hospitality for consumers?. Similar to the shift that started in the Industrial Revolution from craftsmen to mass production, an accelerated shift in the service sector towards robot- and AI-delivered services is imminent.
Revinate unveils new brand identity that reflects the data-driven transformation that the company is facilitating for the hospitality industry.
Shiji Group: Is the digital transformation of hospitality a good thing? The degree to which automation can be employed varies greatly amongst hotel segments.
Sabre Hospitality up for sale? According to Skift, Sabre has shopped its hospitality division to prospective buyers this year, with Oracle being named as one potential buyer.
Whistle for Cloudbeds: The new guest engagement solution powered by Cloudbeds for faster response times, tailored experiences and improved communication throughout the entire guest journey.
Radisson launches its first electric charging hub. The first ultra-fast electric charging hub was unveiled in Frankfurt as part of the group’s new automotive value proposition.
Moxy Hotel's mixed reality experiences. Travelers create their avatars prior to checking in and use them in the gym and other key places in the hotel to unveil interactive experiences.
MEWS: Why you should use an EPOS in your hotel. An EPOS combines hardware and software to help optimize your business, especially when it comes to processing payments.
Duve: A practical guide to hotel automation. Hotel brands are investing big in hotel technologies, and while they haven’t all seen widespread adoption yet, the possibilities are enticing.
Guesty buys YieldPlanet and launches Distribution Hub. The acquisition expands Guesty's offerings and capabilities for traditional hotels.
Exploring virtual reality’s future in air travel. Airbus' Metaverse Challenge attracted more than 60 submissions envisioning the evolution of air travel via the Metaverse.
Shiji Group: The digital transformation paradox of hotel technology. It's not all about the newest and shiniest technology, they must also make sense for your business needs.
Revinate: AI implementation in hotels today. While there may be a significant increase in AI support over the next decade, it can never eliminate your human staff.
IHG cyberattack disrupts booking systems. The group's booking channels and other applications have been significantly disrupted since Monday, and this is ongoing.
Cvent: The industry-driving hotel automation trend. An in-depth look at the latest trends in hotel automation and analyze why the demand for automated services is growing in the hospitality industry.
Travelers want more flexibility and fewer amenities. Business travelers and younger generations are leading the charge for the self-directed experiences that tech-enabled hotels allow.
Shiji Group: Leveraging technology to bring hotel booking into the modern day. From a reservation team’s perspective, how can technology improve their workflow?
Oracle Hospitality discusses big industry topics like security, interoperability, and how Covid-19 forced a renewed perspective on how hospitality can better serve its customers.
Sabre plans ‘multi-million dollar’ investment in India. Within a decade, India could become the third biggest travel market globally.
MEWS: Hotel automation - four benefits for small properties. Automation takes away menial tasks from your front desk staff, allowing them to dedicate their time and energy to providing the best service possible.
Robot-run hotels are here, but guests have mixed reviews. Before robots can come in to save the day, the hope is that engineers have learned from the chaos of the Japanese “strange” hotel.
Development, acquisitions spur Cloudbeds' growth. As hotels become increasingly dependent on a range of technology, firms like Cloudbeds are taking steps to stay ahead of operator and guest demands.
SiteMinder acquires GuestJoy. The hotel guest engagement suite allows hoteliers to automate personalized, direct, contactless guest communications before, during and after their stay.
Independent hotels are discovering opportunity in a balanced approach. Finding a healthy balance between the low-touch digital world and the human yearn for connection and tradition. It’s imperative for independents to have an open mind about digital technology, but also to create a balance so the unique experience is maintained and guests can customize as they wish.
Guesty raises $170M to fuel growth. The company has built a platform to manage property listings across multiple sites like Airbnb, Vrbo, Expedia and Booking.com.
Cloudbeds: How hotel self-service is transforming hospitality. While some hoteliers may hesitate at the thought of guests serving themselves, many travelers prefer it that way.
How tech rescued Sri Lanka’s tanking tourism industry. The pandemic led to a virtual tourism surge, with companies like Airbnb allowing online experiences from across the world.
Cendyn acquired digitalhotelier, a leading provider of integrated distribution, demand generation, design, development, and data intelligence solutions for hotels.
Cloudbeds: 14 hotel technology trends that every hotelier needs to know. Travelers are becoming accustomed to new technology conveniences across all areas of their life.
Amadeus to use Marriott and IHG deals as hotel tech springboard. The travel tech titan has big hopes for reshaping how hotels operate and sell their themselves online.
Mews introduces Mews Ventures. The company's new investment arm aims to modernize the guest experience and the way in which hoteliers run their operations.
Shiji Group: Reflections on the present and future of hotel connectivity. The average guest is likely to bring three devices to your property, all of which have the latest and greatest technology.
Marriott Design Lab teams up with LG. The collaboration exemplifies how Marriott is teaming up with industry leaders to explore new products, technologies and solutions for the hospitality industry.
Dubai launches metaverse strategy. It aims to turn Dubai into one the world’s top 10 metaverse economies as well as a global hub for the metaverse community.
OTA Insight: Streamlining hotels’ commercial strategies. By using real-time historical, hoteliers are shaping a commercial strategy that balances efficiency with dynamism.
Hacker targets hotel clients. A hacker has infiltrated the booking engine of the Marino Boutique Hotel in Lisbon, and has managed to steal almost half a million euros in false bookings.
GCommerce launches Metadesk. The solution addresses known pain points and frustrations experienced by hoteliers regarding the management of their metasearch channels.
Amadeus launches new iHotelier booking engine. Features a simplified shopping experience, expanded upsell and enhancement capabilities, and a highly configurable booking flow.
Why the future of hotel distribution is open. The digital walls that divide hotels and room sellers are only getting higher, tightly controlling their earnings.
OTA Insight: How is inflation impacting travel demand and hotel rates across Europe? Demand will remain high, and prices will continue to creep upwards. But what about 2023?
Amadeus RevenueStrategy360 launches new market forecast capability. The business intelligence solution now leverages historical actuals, pacing, and forward-looking on-the-books market level data.
Cloudbeds acquires Whistle. The guest engagement solution will play an important role in the company’s vision for creating a fully frictionless solution.
Sabre Hospitality launches SynXis Retail Studio. New technology helps hoteliers retail goods, services, experiences and policies.
It’s not about the technology. It’s about the data, the use of technology related to data. The hotel industry has a reputation, at least internally, of being behind the times and slow to adopt new technology, but hotel brand executives said that’s not necessarily the case.
Shiji launches new point-of-sale solution. Simplify by Infrasys was created for Hospitality F&B businesses in the Americas needing a simple-to-learn and easy-to-manage POS solution.
Hotel guests getting used to changes in service, technology. Owners will be spending more money on technology post-pandemic. Going forward, reservations, mobile check-in, messaging with guests, mobile room key and control of the guest room via mobile phone will be standard.
Hotel tech innovations to know. Not so long ago, mobile keys were at the cutting edge of hotel technology. Today, hotels have to work harder than ever to impress tech-savvy guests.
Revinate: How the metaverse will impact hospitality. Guests are the lead users of the metaverse, interacting with your brand, allowing you to digitally track those interactions.
Shiji Group: The BIG MAMA corporate identity redesign. How the company leveraged technology to not only execute that vision to the fullest but enhance the guest experience even further.
Cloudbeds: Hotel automation for independent properties. Automation isn’t just for large, chain hotels with complex operations.
MEWS: Hotel use cases for Zapier workflow automation. Zapier is a virtual assistant that automates tasks using custom workflows – called Zaps.
Shiji partners with IDeaS. The connection gives hoteliers the flexibility to harness deep data insights to optimize profitability and revenue strategy.
Cendyn Hospitality Cloud - A guest journey. Hotels are embracing rapid digitization and automation of products and services to keep up with ever-evolving consumer expectations.
Duve: You need a partner, not a platform. Implementing technology into your hotel the right way should be a cornerstone of your business strategy.
Hospitality in 2025: Automated, intelligent and personal. Oracle and Skift surveyed hoteliers and consumers across the world to better understand marketplace expectations for the next three years.
Hospitality tech startup Duve raises $10 million. Duve allows hoteliers to customize and segment guest journeys and build a digital and personalized experience.
MEWS: What are the main features of front office software for a hotel? Let’s break down the seven key features you should look out for when it comes time to purchase your software.
The critical role technology plays in redefining hospitality. Hotels rethinking revenue models to support guest demands for more customized experiences. Nearly three-quarters of travelers want to use their mobile device to manage their hotel experience, including checking in and out, paying, ordering food, and more.
Shiji Group: Where hotel tech could be headed. Legacy systems as well as legacy thinking are the biggest obstacles to the transformation of hotel technology and better service delivery.
Automating heads-in-beds hotels. Are limited service hotels going to become vending machines?. For the hotel vending machine, no onsite administration is necessarily required – the front desk manager, executive housekeeper and GM can go in favor of regional control.
Cloudbeds launches digital marketing service solution. Services include website creation and search optimization, metasearch advertising, search engine marketing and management of online business listings.
Cendyn: How to revolutionize hotel operations with a customer data platform. One of the biggest challenges facing hoteliers today is the sheer volume of data points being captured across the entire tech stack.
Hoteliers look outside industry to be inspired, innovate. Digital payments are one area hoteliers have much to learn about. Sixty percent of all online transactions are through digital wallets, but if you look at the hospitality industry, it is negligible, single digits.
Microsoft on innovating the hospitality industry. Hotels that can make the customer experience everything it can be - across all their points of contact - will capture more than their fair share of customer value.
Developing your hotel's metaverse twin. How Marriott developed a digital twin for its Madrid hotel and conference center with the help of third-party technology provider.
Pandemic transforms hotel industry from laggard to innovator. Downturn drove reinvention of operations, approach to tech. Innovation is key in an industry increasingly hungry to protect profits, as technology will be a big part of driving a more efficient operating model.
How “technology-free” became a hotel amenity. A new batch of properties are doing everything they can to make sure guests use their vacation to disconnect.
Oaky: Why hotel automation is key to business growth. The range of hotel tech solutions that let hoteliers automate daily operations has evolved by leaps and bounds over the past years.
Why blockchain is not going to wipe out OTAs. Online travel retailers have nothing to fear from decentralized marketplaces and have the scale and technological knowhow to profit from them.
Are customers lying to your chatbot? Researchers found that people are more than twice as likely to lie when interacting with a digital system than when talking to a human.
MEWS: How to implement a contactless self-service kiosk in your hotel. Follow these six easy steps to help guide you towards an effective self-service terminal implementation.
Shiji Group: What is a data platform and how does it work in hospitality? The need for an independent system to collect and connect all existing data for hotels has become inevitable.
Accenture: Consumer interest in “virtual living” intensifies. Virtual Products and locations could provide new growth opportunities for consumer-based companies.
SiteMinder: 5 ways you can master your property’s marketing with hotel software. Technology enables you to access more data quicker, automate processes, inform strategies, personalize guest communications, and more.
MEWS: How to manage direct guest messaging for hotels. The immediacy of direct messaging allows you to avoid problems, ask for feedback while guests are on site and make sure all their needs are being met.
AI's inequality problem. The obsession with mimicking human intelligence has led to AI that too often simply replace workers, rather than extending human capabilities and allowing people to do new tasks.
Shiji Group: How the cloud provides more efficient hospitality operations. We’re in an exciting era for hospitality and cloud technology, but what does the future hold?
Duve: The wrong way to implement tech into your hotel. Anyone telling you that hotel technology is just a click away is being less than honest with you. These things take time.
OTA Insight acquires Kriya RevGEN. A hotel revenue intelligence platform that integrates and normalizes disparate data sources across hotel systems to provide a consistent view of hotel performance.
Shiji Group: The evolution of hospitality technology: Part three. How mindsets have changed in the industry and among hoteliers, and where things could be headed.
Travel tech heads to the cloud. Sabre deal with Google creates parallel data architecture to support ML-based e-commerce partnerships with airlines and hotel chains.
Shiji’s ReviewPro & hotelkit integrate to streamline guest follow-up. Partnership allows hoteliers to drive operational excellence.
SiteMinder unveils next generation platform. The platform has been designed to take hotels into the new era of hotel commerce that puts business success and commercial outcomes first.
Cendyn launches the Cendyn Hospitality Cloud. The first applications available on the Cendyn Hospitality Cloud are Starling customer data platform and Cendyn’s website content management system.
Travel bots: Can’t live with them, can’t live without them. Despite the minefield they create for security management, bots serve a crucial role in streamlining customer-friendly processes.
Fuel Travel: It’s time to invest in hotel contactless check-in solutions. Here are four key reasons to consider increasing the contactless options for your guests.
SSTs, the next frontier in hotel service. Self-service technologies (SSTs) have simplified many aspects of everyday life - here are some starting points for hoteliers.
Cendyn: The importance of increasing digitization in hospitality. The majority of hotels have yet to fully unleash their full digitization potential.
Being smart about smart hotels. A new study highlights how hotel operators should make decisions to invest in smart technologies based on the profiles of their clienteles.
Cendyn: Beaumier Hotels selects Cendyn to power their CRM. The French hotel group has chosen Cendyn’s industry-leading CRM to enhance the guest experience across their collection of European luxury hotels.
What ROI can hoteliers expect from artificial intellligence?. Areas of hotel operations where AI is used. Cost and complexity can deter hoteliers from adopting AI. But when a solid ROI can be established, there are several ways that AI-powered solutions can increase hotel profitability.
The relationship between tech and psychology. Travel is a business of engineers desperately trying to pretend they are not in the entertainment industry.
Shiji Group: The evolution of hospitality technology. Part two discusses a period of notable growth in the travel and hospitality technology industry.
EU puts clamps on big tech, including travel. From now on, digital companies must show that they allow fair competition on the internet. European Union negotiators put the final touches on a new law that will force sweeping changes to how big tech companies - including Expedia and Booking.com - operate in Europe.
Cendyn: What is the difference between a CDP and CRM? Over the past few years, a second data-focused technology has become more commonplace: the customer data platform, or CDP.
Shiji Group: The modern hotel technology stack. How Covid has influenced the design of a modern hotel technology stack and what a future-proof tech stack could look like.
The technology competencies of future hotel general managers. What IT tools and platforms does the hotel of the future require? An imaginary interview about technology in 2030.
Hospitality robots get major funding. US-based Bear Robotics has secured $81m in a Series B funding round to introduce new robots for the hospitality industry.
Shiji Group: A look at IT and integrations for a new resort hotel opening. Everything wants to be integrated, from PMS, ERP, Channel Manager, POS, TV system and PBX and more.
SiteMinder: German hotels are adopting more holistic hotel commerce strategies to guarantee a consistent, frictionless customer experience across all touch-points in the guest journey.
Hospitality technology looking at other industries. That old concept that proprietary technology can give you a competitive advantage will not come back again.
What is your hotel doing to stand-out? Today’s digitally savvy travelers are doing more research, on more online booking platforms before booking hotel rooms.
Expedia's top performing connectivity partners. The company rewarded its top connectivity providers for helping lodging partners perform at their best.
The 10 most innovative travel companies of 2022. Empowering travelers with tools that relieve travel pain points. The most innovative companies in travel this year are not only tackling pandemic-triggered travel challenges, they’re also addressing pain points that have long afflicted the industry.
Navigating the tech stack still an obstacle for hotel marketers. It’s tough to fully know the full value of a guest when all systems don’t integrate. Increased budgets, the expansion of leisure travel, more digital resources - these are some of the trends that hospitality’s digital leaders are seeing as we near the end of the first quarter of 2022.
Travel industry leveraging the power of AI automation. AI chatbots, AI-driven data analytic tools, facial recognition software, and speech recognition robots are some examples.
ReviewPro: Three ways AI can improve my hotel business. AI adoption in the hospitality industry is still in its early stages, and there is much more innovation and progress to come.
Tech adoption is about enrichment, not replacement. Many hoteliers found that travelers actually wanted to be welcomed by someone at reception - even if they were using a contactless check-in system.
MEWS: Why Mews acquired Bizzon ePOS. Until now, every Mews acquisition had been another hospitality cloud. Bizzon is different.
6 ways technology is evolving travel in 2022. Technology is seeping into travel in a way that most travelers are finding enormously beneficial. Whether shortening queues, helping travelers save money or eliminating the need to get within six feet of others, here are some of the top travel technology evolutions in 2022.
How blockchain can impact the travel and hospitality industry. Money transactions, digital identification, loyalty programs and business collaborations are areas, where blockchain technology can aid the industry.
Cendyn named top 5 innovator in hospitality technology. A study on personalization and artificial intelligence spanning 86 hotel chains from across the globe name Cendyn as top innovator.
Stayntouch launches European headquarters in Amsterdam. Approximately one-third of Stayntouch's hotel customers are located in Europe and the UK.
Duetto: How has hotel tech adoption accelerated because of COVID? Three hoteliers from around the world talk to Duetto and offer their industry insights on tech adoption and the pandemic.
Hopper selects RateGain to help hotel industry compete better on mobile. Travel Unicorn Hopper selects RateGain for prime access to global hotel supply inventory and pricing intelligence data.
WTM London launches new brand identity for travel tech event. Previously called Travel Forward, it will become WTM Travel Tech and offer more features for exhibitors and visitors.
stayntouch: 2022 Hotelier Technology Sentiment Report. Hotels’ adoption of on-property tech innovations expected to grow by 50% by the end of 2022.
MEWS: Spring product plan - a look ahead. Across the next few months, MEWS is focused on 15 major (and exciting) initiatives across its product teams.
OTA Insight continues global expansion with new office in Brazil to accommodate its rapid growth in Latin America with a regional hub in São Paulo.
ROOMDEX receives USD 10M. The company has received a strategic investment from Webjet Limited, a global digital travel business based in Melbourne, Australia.
SiteMinder reaccelerates and grows. Total revenue grew 10.4% from the prior year, its customer property count increased from 32,800 to 33,400 over the past quarter.
How TripAdvisor is leveraging voice technology to boost business. Create the perfect immersive experience with voice technology for those looking for guidance.
More hotels have robots in their toolbox. Hoteliers are exploring outside-the-box ideas as the industry continues to welcome back guests much faster than it can bring back workers.
Visrez: 3D sales tools for hotels. More than one thousand hotels, resorts & convention centers worldwide use Visrez to engage with their customers and drive sales.
Hotels aim for simple, seamless connections. Brands are creating their own apps to work in conjunction with smart TVs, allowing guests to stream to the television via their phones.
Trends shaping contactless tech in hospitality. For hotels, contactless guest experiences have shifted from nice-to-have to being essential. Hoteliers who aren’t providing digital guest experiences, such as contactless check-in, run the risk of disappointing guests at a time when loyalty is paramount.
MEWS: We need to talk about payments. Get your guide on how to navigate payments in hospitality, from the new generation of payment methods to the benefits of automation.
New iPhone Wallet feature makes it easier to pay while traveling. Apple is bringing another new feature to the device that’s poised to disrupt the mobile payment industry.
MIT: The metaverse is a new word for an old idea. The architects of the metaverse will need to have an eye to the world beyond the virtual. Our history with proto-metaverses should make us more skeptical about any claims for the emancipatory power of technology and technology platforms.
Cayuga Hospitality: The power of your own device. The computing power of smartphones in guests’ pockets may be the biggest disruption factor in hospitality in the time to come.
Boutique hotel tech platform NUMA raises $45M. The company partners with investors, property owners, developers and hotel operators to create technology-based units.
MEWS acquires PMS Cenium to strengthen position in Northern Europe. The company aims to implement Mews’ technology across the full Nordic Choice Hotels portfolio of 200+ hotels.
Cendyn: 2022 trends that are shaping this year to be a hotel tech revolution. Dive into the major trends for revenue, marketing and sales teams set to transform the hospitality industry in the year ahead.
New digital tools are helping travelers avoid discrimination. Black and LGBTQ+ travelers are leading the charge to build inclusive technologies that help their communities explore safely.
ATOMIZE: Smart applications to streamline the guest journey and boost revenue. E-book about how smart hotel tech solutions save you time, boost your revenue and guest satisfaction throughout the guest journey.
TrustYou: Customer first or technology first? In a still struggling travel and tourism industry, a shift of the mindset towards tech innovation needs to happen.
More tech providers eyeing the hotel space. Low-cost technology platforms could disrupt the hotel business at the property level. Disruption is the name of the game coming out of a downturn, and it’s only natural some hotel owners will migrate to a lower-cost tech platform.
2022 Hotelier Technology Sentiment Report. Report details hotelier sentiments on emerging technologies and trends in both hotel operations and the guest experience.
Apple Wallet digital room key in action at Hyatt hotels. A new video shows off the process of using a digital room key stored in Apple Wallet.
Cendyn and Pegasus complete merger. Newly combined company gives hotels the tools to take control of their direct-booking channel, enhance brand loyalty, and drive profitability.
Robust digital customer service strategy key for hotels. Heightened consumer demand for an exceptional customer experience will increase. Hotels will face the challenge of cutting down response times and maximizing efficiency while facing elevated call volumes transitioning into the New Year.
Digital mapmaking innovations revolutionizing travel. Travelers are about to find their way-finding enhanced, directed, and curated by systems that know their interests and precise locations.
The Hotels Network: A year of growth. On becoming the fastest growing provider of personalization and benchmarking solutions for hospitality brands.
Contactless, mobile-first dominate hotel tech trends. Many hospitality companies moving away from homegrown solutions. Technologies that boost convenience and control while letting guests avoid human contact if they want are still the most important tech investments for the hotel industry.
Cendyn: How to leverage automated personalization to enhance the guest experience. Watch the recording where industry experts from Stayntouch and Cendyn share their insights.
Trends shaping travel fintech in 2022. While the travel industry has been gradually recovering from the pandemic, new payments trends have been quietly developing behind the scenes.
Rapid digitization of tourism strengthens need for cybersecurity. The industry needs to ensure its cybersecurity strategies can keep up with the ongoing technological evolution.
Shiji Group: What data sovereignty means for hotels. With increasing amounts of personal data being stored in places guests don't control nor even fully comprehend, data sovereignty becomes critical.
Revinate: Embracing change with Revinate Virtual Phone. The working reality within the hospitality industry has changed, and whether fully remote or hybrid, mixed-up work styles are here to stay.
Yes, the robots are coming. You know restaurant technology is becoming a very big deal when it goes viral on TikTok.
FORNOVA: Trends that will shape hospitality in 2022. Technology will play a central role in getting to grips with new feeder markets through targeted marketing and optimizing distribution.
The role of hotel technology in 2022. A brief review of some of the ever-evolving tech capabilities for hoteliers as we move into the new year.