Why the travel industry as to adopt white box AI. AI decisions can cause additional frustration for travelers. As we move to a more personalized travel experience, airlines, lodging and car rental companies will need to operationalize their AI to deliver the right service to the right passenger at the right time - and as transparent as possible.
Where hotel owners, operators invest in tech features. It's all about creating balance between guest needs and brand wants. Hotel owners, operators and asset managers offered up advice on how to balance needs and wants as well as what their top investment priorities are for the year.
Booking.com announces finalists for its 2020 Technology Playmaker Awards. This year’s shortlist consists of 45 finalists across nine categories, representing 20 countries.
Sabre Hospitality Solutions on how to enhance your hotel's booking engine. Insights from a year and a half of user testing.
ZUZU Hospitality hits sweet spot, and why there’s less need for hotels to have a brand today.
The tech behind Hyatt’s mobile app relaunch. To create more personalized experiences for guests, Hyatt aims to seamlessly integrate its mobile app with Hyatt’s hotel systems.
Apple Pay accounts for 5% of global card transactions, growing to rival PayPal. It's expected to be 10% within 5 years.
There is a practical use case for blockchain - hotel commissions for agencies. Travelport and IBM, together with partners including BCD are working to add hotel commissions on a distributed ledger, so that complex commission processes can become accurately, transparently and quickly settled.
Shiji’s MyCheck launches PayBy, hospitality industry’s first guest payment request solution fully integrated to hotel property management systems.
Oracle Hospitality takes hotel and vendor gripes seriously at last. Several industry executives like what they see in the new Oracle Hospitality. About 50 hotels and vendors have been testing its new integration platform.
Sabre: How in-room AI is giving hotels a competitive advantage
9 trends that are surprising hotel CDOs. As hotels become increasingly reliant on technology, the role of chief digital officer expands every year. HSMAI brought together about two dozen CDOs from hotel brands, management companies, and owner groups at the Chief Digital Officer Executive Roundtable in New York City on Jan. 23 to pick their brains about challenges and trends they’ve been seeing in the past six months.
The Sinclair, the first all-digital hotel. Intel’s internet of things (IoT) technology weaves through the DNA of The Sinclair. Features include in-room sensors, IoT gateways, dashboards, and IoT-based restaurant sinks and appliances. Together, they create more sustainable and efficient building operations to in-room environments personalized for guests.
Technology and the modern traveler’s search for unique, meaningful experiences. It’s no longer about getting from point A to point B, or booking accommodation. Given the rapid pace at which digitisation is taking over the world, especially with the advent of new and emerging technologies, a lot of traditional businesses are planning to reinvent themselves as technology businesses.
IHG pilots 3D virtual reality tech to “reinvent event planning.” Technology places event planners, buyers and hotel sales staff in a virtual reconstruction of an event space.
Hotel apps enter a new decade. They have become the go-to for managing our lives, yet most hotel apps still seem stuck in the dark age of the branded hotel app, according to Apaleo.
Revinate launched the hotel industry’s first Guest Data Platform, purpose-built to aggregate, clean and deliver the richest guest profiles for hotels and property groups of all sizes.
Would you like fries with that? McDonald‘s is turning to artificial intelligence and machine learning in the hopes of predicting what customers want before they decide.
Sabre and Accor partner for new hospitality technology platform. Accor will become Sabre’s newest enterprise hospitality customer. In collaboration with Accor, Sabre intends to develop a new full service property management capability and enrich its existing central reservation and limited service property management systems. These capabilities will combine within a new unified cloud-native, highly-flexible platform that will be built for and available to hoteliers across all property classes and geographic regions.
Oracle Hospitality sees gaps in its hotel tech portfolio. The company wants to add functionality in distribution and customer relationship management to the Oracle portfolio.
New entrants are shaking up the hotel PMS space. Cloud computing, open APIs, marketplaces and middleware layers are shaking up this stale corner of hotel tech.
How AI can influence the guest experience. Artificial intelligence is increasingly becoming core technology in hotels as the benefits are essential to enhancing both business and the guest experience.
Technology is not the scarce resource for the future of travel. Change management, stakeholders co-creation, and shared revenue models are needed for the vision boards we all have to come to life.
Alexa, come fly with me. With voice still in its infancy in the travel world, where is this technology headed?
Hotel tech trends from CES 2020. From catlike delivery robots to advanced translation tools, here are four hotel tech trends from last week’s CES show in Las Vegas.
The opportunities for hotels to grow a superior tech stack are endless, here’s apaleo's hotel tech list for a new decade.
Uber just made a huge mistake. Because Uber needed Kalanick just as much as it needed Khosrowshahi. By allowing founder and former CEO Travis Kalanick to walk away, Dara Khosrowshahi lost more than experience. He lost a key part of Uber's heart and soul.
Predicting which travel startups are destined for success is a complex task. Here are 25 potential candidates.
SiteMinder eyes unicorn status, as the company is on the cusp of closing a new capital raising which could bring its valuation to $1.2 billion.