To ensure that your hotel’s standards don’t fall during high season, follow this checklist: Be prepared. If you wait for high season to hit before calling in reinforcements, it may be too late to prevent complaints. Start the planning process well in advance. Staffing. A top priority in high season is to ensure you hire and train sufficient staff. This includes training employees to provide efficient service, empowering staff to resolve problems on property, cross-training employees in other departments and scheduling staff prudently and liberally to accommodate rushes. Bear in mind that high season guests are often higher maintenance, and a bad review can be costlier to your hotel than a few hours of overtime. During busy times, ensure that managers are on the floor supporting and motivating staff, handling guest issues, and showing leadership. Get the full story at ReviewPro