First, identify the email communications that are most important for meeting your company's objectives. Then, examine what the desired response is for each email and track that metric. For example, the key metric for an email marketing campaign could be clickthroughs, sales or in-store traffic, depending on the call to action.

Don't get caught in the trap of only tracking opens and clicks, which won't always show you the whole picture. If you focus solely on the delivery of your newsletter and neglect tracking your welcome messages or other transactional mailings, you are losing out on huge learning opportunities.

Before delving into the various reports, you need to make sure that you understand what your systems can provide.

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