Surely hotel revenue managers are doing everything they can think of to drive rate and minimize distribution costs via traditional methods. But there are other ways in which your hotel might be able to generate additional revenue streams. Of course, not all of these ideas are feasible for all hotels. Some ideas work better for resorts, which typically charge advance deposits and which tend to have more restrictive cancellation policies, while others might be more applicable at hotels. ‘Confirming’ room location requests Despite how well hotels try to segment their inventory, most find that there are multiple subsets of rooms lumped into one rate/room-type category. For example, a “deluxe” category might or might not have a certain view or specific location. Most hotel reservations agents will tell callers that they “will make a note of your request, but it is not guaranteed,” and then go on to hard-block the requested room. Instead, consider allowing your voice agents to “confirm” the request for an additional add-on fee above the rate. Get the full story at Hotel News Now