"The study revealed that nearly one-third of consumers who have booked online using an online travel company booking website say they worried about it, have personally experienced a multitude of issues from not getting what they wanted to losing their reservations altogether," said Maryam Cope, vice president of government affairs for AH&LA. The reported problems included arriving and finding no reservation, being charged undisclosed fees and getting credit card charges from a third party rather than from the hotel itself. Others found they had trouble canceling or modifying a reservation, or disputing charges through the hotel. Still more consumers did get a room, but they were charged a higher rate than what was advertised by the hotel. And others didn't receive their special requests, such as disability access, or they didn't earn points with their hotel rewards program. Get the full story at Nj.com