“[Agents] still generate a very significant amount of United’s revenue, and frankly our highest margin business is handled through the [travel management company] community,” said Dave Hilfman, vice president of global sales for United. Now that the airlines have consolidated and reinvested in their fleets, they’re looking to reconnect with travel agents. “Shame on us for being absent from this conference for so long,” said Bob Somers, vice president of global sales for Delta Air Lines. “The importance of travel agencies has never been lost on us.” In fact, airlines still need travel agents to act as their de-facto unpaid sales force - especially in the world of corporate travel. Get the full story at Skift