Since January, properties franchised or belonging to nearly all of the major U.S. flagship brands have tested the Echo Dots, including Marriott and Wynn Resorts. Best Western has experimented with the devices at about a dozen properties. At Best Western Plus Hawthorne Terrace, the Echo device greets guests on arrival in the room. Guests can ask it for services like more towels or ask it for the hotel’s recommendations on places to dine locally by cuisine and time of day. Hotels work with third-party technology providers, not Amazon, to get in control of the replies, such as telling a guest the Wi-Fi password, and actions, such as opening a ticket in a third-party operations system. Get the full story at Skift