Social media consultants and bloggers have long urged companies to create Facebook pages and Twitter accounts and start a conversation with their customers. So, lots of companies have done just that. The problem is, most customers don’t want a conversation with a company or its representatives. Sure, there are exceptions. There are customers who are genuinely passionate about a restaurant, a hotel, a clothing line, or shoe company. Those customers are a minority, though. It may be worth engaging that minority deeply, as brand advocates. But companies aren’t focusing on deeply engaging with the few people who deeply want to engage with them. Most companies either aren’t doing social media, or they are in a race to acquire as many fans and followers as possible and then get likes and comments from as many as possible. Get the full story at grow