There will always be some element of unpredictability with Airbnb — as you are dealing directly with individuals and home owners — but I think it can be much better than it is. Some of the more high profile upgrades to the traveler experience have involved cool design elements like launching neighborhood guides, and providing better search and discovery of listings. But the friction in the booking and host negotiation process is the dragging effect on the traveler experience. Airbnb has made a significant effort to make the experience for hosts a lot better recently. The host takes on a decent risk opening up their home to an unknown visitor, and the company needs to make that small-but-growing group happy in order to grow its core business with listings. But the same attention to detail needs to be paid to the traveler experience, too. Get the full story at GigaOM