“Revenue management is an extremely important factor in the daily planning of our business, and a well thought out strategy with the correct daily rates is essential. But our channel manager wasn’t connected to our PMS or RMS, so plenty of time was spent on manual tasks in the reservations and revenue departments. It was a big effort for the e-commerce division, which would constantly have to take care of all kinds of problems caused by over bookings and human error.” Johannes knew that a different solution was needed to achieve more flexibility, optimise processes, and create more time for strategically relevant activities. Get the full story at SiteMinder