The Thief is a design luxury hotel, named the best hotel in Northern Europe by Condé Nast Traveler in 2016, and home to almost all celebrities that pass through the city. The Thief does not have a general manager so Gorham takes care of both the property’s VIP guests and its usual luxury customer. No matter the client, Gotham believes informality is the future of luxury. “We meet people on an equal level. We’re very close to our clientele and guests. We interact with them on a regular basis. We discuss, we joke, we story tell. We have a contact with our people instead of building a barrier, which a lot of people do when they do formal…which can be done well,” Gorham said. Get the full story at Skift