The program, introduced in July of last year, is officially called Expedia Traveler Preference because guests can choose whether to pay up front on Expedia or when they get to the hotel. The program was criticized early on by hotel owners and asset managers because of the potential to increase costs for hotel owners by way of additional training and credit-card processing fees. But revenue managers on the ground level say the benefits of the program outweigh any additional costs it might bring. Andrea Stigliano, reservations manager at The Lancaster Hotel, a historic hotel in downtown Houston, praised the program for allowing her associates to learn more about the guests before they arrive. Prior to hotel collect, Expedia - through its direct-connect platform - would typically give The Lancaster a name of the guest expected to arrive. Get the full story at