The bug resulted in a number of properties experiencing changes to their prepayment and cancellation policies without warning. Some hoteliers said they experienced “no deposit and free cancellation”, despite their policies not stating that. Booking.com said the bug was part of a “technical issue as part of a tooling improvement”, adding that the problems for the “majority” of affected partners have now been resolved. A spokesperson for Booking.com said: “We are constantly innovating our products and tooling to be as convenient, efficient and user-friendly as possible. As such, we have recently made some enhancements to the interface of our policies tooling for partners, designed to provide them with a better user experience. Get the full story at Hotel Owner