He had to upgrade his WiFi connection by paying an extra €6. He said: “It’s like being charged to have a bath run then getting in and its cold. Then you’re told if you want a hot bath it’s going to cost extra.” Rowan who was speaking at the Abta Travel Convention in Palma, said people now expect to be able to connect for free, citing complimentary services from high-street brands such as Starbucks and McDonalds. In another conference session Doug McWilliams, founder of the Centre for Economic and Business Research, warned delegates that consumers are increasingly angry about stealth charges. Get the full story at Travolution