Having your travel plans disrupted by bad weather is one thing, but arriving at the airport to find that the airline has canceled your flight for some reason of its own can send even the most tolerant traveler’s stress levels soaring.

And with airlines generally flying fuller planes, competition for a seat on the next flight out is more intense than it used to be.

After the New York Times' Practical Traveler reported three weeks ago that airlines are using sophisticated computer programs to rebook passengers from canceled flights, dozens of readers wrote to comment and to describe their own sometimes frustrating experiences. Some were surprised that the programs take into account not only people’s itineraries and the convenience of alternatives, but also how much passengers paid for their tickets and how often they fly the airline, with rebooking priority going to the passengers considered most important.

Get the full story at The New York Times