ReviewPro's Account Manager for APAC, Stefanie Lim recently caught up with Joe Zheng, Hotel Manager at the MGM Grand Sanya in China to discuss how the hotel is currently managing and improving its online reputation. Why do you think managing your online reputation is important? Nowadays, with mobile and social networking, people are very well connected and always up to date. Customers are seeking information about hotels before booking by searching the internet for online reviews on OTAs. Therefore, managing your property’s online reputation is vital to the success of the hotel business. We’ve seen that if your online reputation is managed efficiently, effectively and professionally, it will have a direct impact on revenue and guest satisfaction. Get the full story at ReviewPro