This statement of what a hotel PMS does sounds very simple, and in a perfect world it would always work this way – and it would always work perfectly. In reality, however, a hotel PMS is often part of a complex set of solutions designed to help hoteliers serve their customers. The PMS also coordinates the flow of information throughout the property or chain, including managing guest folios and pushing ARI information to booking channels and the GDS. Unfortunately, in many cases these solutions can carry unforeseen costs for maintenance and support, not to mention the downtime that results when those solutions fail, or the burden on operations from supporting legacy IT hardware and systems. Get the full story at Sabre Hospitality Solutions