One hotelier has become renowned among the hotel digi-rati for his confidence in wielding the 1's and 0's. Lennert De Jong, Commercial Director of citizenM hotels is part of a team responsible to for leading the way on many forward-thinking technological initiatives in hospitality. They were, for instance, one of the first to track thousands of customer data points real-time to better tailor experiences and booking. Snapshot sat down with Lennert to chat about how he views hotel tech today, and what hotels can to do get a handle on their data and their technology. Get the full story at Snapshot