One million reservations were generated by Cloud5’s servicing of more than 1.5 million calls into its multi-facility operation during 2016. Cloud5 Contact Center clients include major hotel groups and independent chains for economy, mid-range, and luxury brands, as well as fine hotel and resort loyalty programs. Centers provide a unique range of revenue generation services including central reservations, sales optimization, loyalty services, OTA rate management, and social media engagement. “We use Cloud5 to cement guest relationships,” said Tia Graham, Director of Sales and Marketing at The London West Hollywood at Beverly Hills, a AAA Four Diamond property and member of American Express Fine Hotels & Resorts. “Cloud5 agents deliver better conversion results because they combine industry knowledge with a feel for our brand that allows them to tell The London story, including the unforgettable guest experience we offer.” Get the full story at Cloud5