No industry is immune to these changing dynamics. While retail has seen the most change from every angle of the business model, grocery stores are experiencing urgency around payments, mobile checkout and scan-and-go technology. The banking and finance space is also playing catch-up from poor customer experiences and easy payment transfer options that Venmo has pushed into the customer mindset. But retail always seems to take these changes the hardest. It’s constantly taking hits from point-of-sale experiences, streamlined payments, automated reorders, machine-learning logistics and now, even voice ordering. So let’s focus on a few of the more influential areas that are affecting customer expectations. Get the full story at Marketing Land