It received the highest rankings in consistency, physical appearance and in-room personal amenities, as well as for its meeting facilities. Ritz-Carlton also was ranked the highest luxury brand by J.D. Power in its 2016 North America Hotel Guest Satisfaction Index Study, released in July. Fairmont scored second in the luxury tier, beating out Four Seasons, JW Marriott and Grand Hyatt, according to BTN. The brand earned high marks for its sales staff, data quality and business amenities, in both public spaces and in-room. Get the full story at Travel Market Report and BTN