Over the past few years, CWT has been a "quiet achiever" in the industry with a reputation for investing in staff and technology, which is critical in today's market, Tilstone said. Younger travelers especially are expecting better and more personalized services and tools to help them have travel experiences that can sometimes mix business with leisure, he said. The company's "CWT To Go" mobile app experienced 62 percent growth in user registrations to 560,000 in 2015. There has been a fundamental shift in the travel agency landscape with the rise of online shopping in the past 20 years, turning companies like CWT into business consultants and launching consolidations among the players. They play the traditional role of travel agent — booking air travel, hotels and rental cars and solving problems on the road. But they also help companies track travel expenses and negotiate with credit card companies. Get the full story the StarTribune