For Carlson Wagonlit Travel (CWT), one of the giants in corporate travel, the last year has been a period of transition. When president and CEO Kurt Ekert took the reins in mid-2016, he knew the venerable travel management company had some work to do in order to better compete in a rapidly evolving marketplace. While the company’s financials are strong, after posting $2 billion in sales in 2016, it has lagged behind in some areas, namely customer experience. Despite seeing an increase in users of its CWT to Go app, he wasn’t satisfied with the company’s progress on technology for end users. Ekert, formerly a top distribution executive at Travelport, has put a focus on creating stronger digital tools to appeal to younger travelers and present a unified platform to users. Alongside chief technology officer Andrew Jordan, they’ve shifted the company’s culture to prioritize technology innovation alongside supporting travelers and building stronger relationships with travel partners. Get the full story at Skift Read also "Business travelers increasingly book direct"