Dell Inc., which is seeking to expand in the lucrative business of maintaining other companies' computers, plans to launch a new service plan Wednesday that uses mapping technology from Google Inc.

Dubbed "Platinum Plus," the new service lets Dell customers use the 3D mapping program Google Earth Pro to see in real-time how the company is responding to technical support issues around the globe.

The idea is to make it simpler and easier for medium to large businesses using Dell to maintain their systems, said Steve Meyer, vice president of Dell Services.
Instead of having to make a telephone call for an update, customers can quickly see the status of open service dispatches on a computer screen.

"We've removed the mystery of what's going on out in the field," Meyer said. "It's just representative of a different paradigm for infrastructure services."

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